Privacy Policy for Montivo Transfers

Last Updated: December 16, 2024

1. Introduction

This Privacy Policy describes how Montivo Transfers (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our transfer services.

2. Information We Collect

When you make a booking with Montivo Transfers, we collect the following types of information:

  • Contact information (email address and telephone number)
  • Pick-up and drop-off addresses
  • Flight details
  • Special requirements (such as baby seat needs)
  • Number of passengers and party details
  • Booking and payment information

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our transfer services
  • To communicate with you about your bookings
  • To handle customer service issues and complaints
  • To send you information about special offers (with your consent)
  • To comply with legal obligations
  • To improve our services

4. Information Sharing

Montivo Transfers may share your personal information with:

  • Our partner companies to facilitate your transfer services
  • Service providers who assist in our operations
  • Legal authorities when required by law

5. Marketing Communications

We may contact you via email regarding special offers and promotions. You have the right to opt out of receiving marketing communications at any time by:

  • Informing us in writing via email
  • Following the unsubscribe instructions in our marketing emails

6. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Opt out of marketing communications
  • Request that we stop sharing your personal information with partners
  • Request deletion of your personal information (where applicable)

7. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Contact Us

For any privacy-related questions, concerns, or to exercise your rights, please contact us:

  • Via email: [Contact Email]
  • In writing: [Company Address]

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

10. Complaints

If you have any complaints about how we handle your personal information, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Latvia.

11. Legal Basis

We process your personal information based on:

  • The necessity to perform our contract with you
  • Our legitimate business interests
  • Your consent (for marketing communications)
  • Legal obligations

12. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.